Clear information.

Damages

Normal wear arising from ordinary use is not charged. Damage caused by a tenant or guest outside normal wear remains the responsibility of the tenant and may be charged accordingly.

Maintenance and repairs

Routine maintenance of fixtures and fittings is the landlord's responsibility. Any issue that requires repair should be reported promptly to the relevant Wilhelmina Estate representative or directly to the landlord.

Confirmation of reservation

A reservation becomes confirmed when the required payment has been received and the booking has been accepted.

Cancellation policy for short term rentals

For the public policy reflected by the current estate website, cancellation at least 30 days before check in is required for a full refund. A cancellation inside that period may result in the full rental amount being charged.

Cancellation policy for long term rentals

For long term rentals, the public policy reflected by the current estate website uses a 60 day cancellation threshold. Where cancellation occurs inside that period, up to two months of rent may be charged with any remaining refundable balance returned through the original payment method.

Subletting

Subletting the property while the tenant is not in residence is not permitted unless separately agreed in writing.

Privacy Policy

1. Introduction

Wilhelmina Estate processes personal information in connection with its website, inquiries and property related services. This section explains the main categories of information involved and how they may be used.

2. Information we collect

• Contact details and information supplied in inquiries.
• Technical and usage information connected with website visits.
• Cookie and similar technology data where such tools are enabled.

3. How information is used

Information may be used to provide services, respond to inquiries, improve the website, support customer service and comply with legal obligations.

4. Sharing information

Information may be shared with service providers involved in operating the business, when disclosure is legally required, or as part of a legitimate corporate transaction.

5. Security and retention

Reasonable safeguards are used to protect information. Data is retained only for as long as reasonably necessary for the relevant purpose or any applicable legal requirement.

6. Data protection rights

Depending on the applicable law, individuals may have rights to access, correct, delete, restrict or object to processing and may have rights relating to data portability.

7. International transfers

Because the organization is based in Dubai and operates internationally, information may be processed in more than one jurisdiction, subject to applicable legal requirements.

8. Third party links

External websites have their own policies and practices. Wilhelmina Estate is not responsible for the privacy practices of unrelated third party websites.

9. Changes

This privacy information may be updated when business practices or legal requirements change.

10. Contact

Privacy questions can be sent to Michelle@WilhelminaEstate.com.